Upgrading to live answering service brings direct benefits to your company’s customer service reputation. Adding live answering service to an existing voicemail account changes the way callers perceive you. When callers contact a live operator who can record their messages or direct your call to our personalized voicemail system, you will see an increase in your sales numbers. You’ll also notice a decrease in your voicemail abandonment rate – you’ll hear fewer “hang-ups” from customers who may or may not “call back later.” Callers will be more inclined to leave operator messages or voicemail messages if they are first received by a live representative from your company.

Using the live answering service is a sure way to improve communication between your business and your customers. After hours, on weekends and holidays, or 24 hours a day, 7 days a week, 365 days a year, a professional, friendly and courteous live operator will answer your calls, connecting your business with your customers, prospects and suppliers. Excellent phone voices combined with good customer service skills contribute to good business psychology. The excellence in customer service provided by the live responder service will always result in happy, returning customers.

Upgrading your business voicemail to include a live response service makes sense. You have the option of adding a live operator to your voicemail or multiple voicemails, so your customers or callers have the option of speaking to a live person, answering their calls on behalf of your business. How you structure how those incoming calls are handled will have an impact on your sales figures. Giving your customers the option of leaving a voicemail or operator message subtly reassures callers that you value the time it took to make the call.

Once you’ve added live answering service, spread the word about your business’ extended hours of operation through your website, direct mail, and other advertising. You have just upgraded your business operations without much additional expense.

Upgrading from voicemail to live answering service will be a small investment that will pay off well. Live answering service will help you grow your business, improve customer service, and show callers that you care about them. Live automated answering service lets customers, clients, and patients know that their calls really matter.