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Common problems that can arise during a teleseminar

Have you ever tried to lift a box and hurt your back? Have you ever hit your head getting in or out of your car? Have you ever tripped while crossing the street? Have you ever stepped on the accelerator of your car when trying to hit the brake? Have you ever cut a nail a little closer? Have you ever cut yourself with a knife?

The things go wrong!

This is life. Sometimes things just go a little wrong. They don’t come together like they should. And teleseminars are no different. It doesn’t matter if you are a new facilitator or if you are a guru. It doesn’t matter if this is your first teleseminar or if you’re teaching how to create teleseminars. The things go wrong.

And you have to be prepared for when they do. In project management we call it risk management. And it is a key skill that we must bring to the table.

In this article, I’m going to list seven common problems that can come up during a teleseminar and how you can overcome them.

1. No response to questions

This is so common that you really shouldn’t start a teleseminar without having a solution. The best solution is to have some questions prepared. Present them as if they came from questions your customers emailed you.

2. Children playing in the background

I’m being nice here. At least with children it’s not a matter of being rude. Almost every teleseminar is riddled with the dreaded background noise that isn’t. The best solution is to simply mute attendees from the start. Let them raise their hands; believe it or not, that is an option in many teleconferencing systems. You can then turn them on and then mute them right after.

3. Someone talking to you.

Unfortunately, it’s not always just attendees who have trouble with background noises intruding and overwhelming the speaker. Always use a headset microphone. They pick up less strange noises. And always close the door of your office and put a sign on it to indicate that you are recording. One person I know used a trick from the darkroom and professional studios. They put up a light and a sign “If the light is on, you can enter if: the house is on fire, someone has been injured and needs to go to the hospital immediately, atomic bomb attack. Anything else, come back later.” .”

4. Record failure

This happens much more often than you might imagine. The solution is to never trust any recording. Always make two recordings if possible. One on your computer and one using the teleconference service. That way, if you do have a crash, you can likely recover without having to run the teleseminar again. Oh, and always be prepared to run the teleseminar again.

5. Bad phone line

It used to be that bad phone lines were as common as politicians’ promises. Then telecommunications technology improved and bad phone lines became rare. Now it has become so complex that bad phone lines are once again common. There is usually little you can do about it. However, never make a call from a cell phone or portable phone if you can help it. Always have someone listen to your teleseminar and let you know if your phone breaks. And if a problem occurs, ask for forgiveness and tolerance from your audience. Then try calling back. Usually the problem is the result of an incorrect change at a hundred bank, so if you call back you will probably find that the problem goes away.

6. Outage of the teleconference service.

It is funny. We are so conditioned to be careful with people who talk to themselves that when we end up doing it we are embarrassed. Even when there’s nothing we can do about it. You can try calling again, but if it’s a real block, there’s only one thing you can do. Keep talking. At least you’ll get some practice on the teleseminar and a recording you can use later. Then send an email to all attendees apologizing and explaining. You collected their emails when they joined, didn’t you?

7. Power failures.

Until a few weeks ago, I never would have thought of this as a potential problem. A power failure usually doesn’t affect your phone line; they have a separate power system. So grab an old style phone and try calling the teleconference service again as fast as you can. If you are successful, always apologize and explain what happened. You will find that most people will forgive you, they have probably been there!

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